Terms & Conditions
*Do not use any sharp objects such as knife, scissors, and etc. It will puncture the balloon inside. If this happens, please note that will not be able to refund or replace the order.
*Due to all orders being all handmade and custom made to order, if you wish to cancel your order, you will only receive 50% of the payment refunded to you within 2 hours of purchase. Please contact us directly for any requests or cancellation.
*The average duration of the balloon lasts more than 21 days.The balloons will deflate over time depending on how it is managed. Please keep them in a room temperature environment. They are very sensitive to quick climate changes such as too hot or cold temperatures.
*All flower balloons are shipped by UPS Ground. We do our best to try to put the orders out before your recommended date. Please advise once your order has shipped that we are not responsible for any shipment delays by the carrier.
*If any damages on the product upon receiving, please make sure to take pictures of the box and the product. Please let us know within the day your product was delivered by the carrier.